Contact Gout Out® Support

Have a question about your Gout Out® uric acid management products, an order update, or need assistance with your at-home test kit? Our team is based right here in New Zealand and is ready to assist. Check our quick options below or send us a message directly.

Core Contact Information

• Company Name: Maxalite NZ Trading As Gout Out® New Zealand

• Physical / Mailing Address: 102 Webster Road, RD4 Matangi 3284, Waikato, New Zealand

• Email Support: admin@maxalite.com

Frequently Asked Support Questions

Q: How long does shipping take within New Zealand?

A: Standard shipping across NZ typically takes 2 to 7 business days. Rural delivery may require an additional 1 to 2 days. Tracking information via NZ Post is emailed automatically as soon as your order leaves our warehouse. For more information, please see our Shipping & Delivery Policy page.

Q: What is the dispatch timeframe for my order?

A: Orders are processed at our Hamilton warehouse on weekdays. Your order will mostly be processed the same day or the next business day following your order. All shipments are collected first thing each morning. Minor delays may occasionally occur, such as order backlogs following a busy weekend.

Q: What is the Gout Out® return policy?

A: Because our products are health supplements and diagnostic items, we cannot accept returns for a change of mind once opened or unsealed due to health and safety regulations. However, all items are fully covered by a 60-day faulty product warranty under New Zealand consumer law. For full details, please see our Returns & Refund Policy page.

Q: Can I modify or cancel my order after it's placed?

A: Because we process orders quickly to ensure fast delivery, the window for changes is small. However, we make every effort to monitor our communications and will accommodate modifications or cancellations whenever possible before dispatch. Please email us immediately with your order number if a change is required.